Terms and Conditions

Terms & Conditions

The following are the terms and conditions of Graziela Gems, LLC.

1. FORMAT OF THE CONTRACT

1.1 These terms of sale apply to all goods supplied by Graziela Gems, LLC.

1.2 No contract exists between you and Graziela Gems for the sale of any goods until Graziela Gems has received and accepted your order and has received payment in full in cleared funds. Once received there is a binding legal contract between us.

2. DESCRIPTION AND PRICE OF GOODS

2.1 The description and price of the goods you order will be as shown on the Graziela Gems website at the time you place your order.

2.2 Every effort is made to ensure that the prices shown on the website are accurate at the time you place your order. If an error is found, Graziela Gems will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling your order.

3. PAYMENT

3.1 Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Graziela Gems to terminate the purchase immediately.

3.2 There will be no delivery until cleared funds are received..

4. DELIVERY

4.1 The goods you order will be delivered to the address you give when you place your order. It is your responsibility to ensure your address is correct and current.

4.2 Every effort will be made to deliver the goods as soon as possible after your order has been accepted.

4.3 Graziela Gems provide shipping insurance covering 100% of damages or stolen goods.

5. RISK / TITLE

5.1 Once delivered, Graziela Gems is no longer responsible for damage or theft of the merchandise.

5.2 Ownership of the goods shall pass to you at the time the shipment has been recieved.

6. YOUR RIGHT OF CANCELLATION / RETURNS

6.1 Except in case of the faulty or miss described goods, we offer a 14 day returns policy. Purchased items may be accepted for return if they are unworn, unaltered and in the original packaging i.e Graziela Gems gift box and/or pouch.

6.2 To request a return email sales@grazielagems.com and include your name, address, order number and reason for return. If approved, Graziela Gems will provide a return shipping label.

6.3 We cannot accept returns from merchandise purchased anywhere other than GrazielaGems.com.

6.4 Once returned items are received by Graziela Gems, a refund or re-credit will be issued within 10-15 business days.

7. WARRANTY

7.1 All merchandise is provided a 12 month warranty for manufactured defects only.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party.

7.3 If the goods supplied by the supplier to you are damaged on delivery you should notify Graziela Gems via email at sales@grazielagems.com within 24 hours.

8. DATA PROTECTION

8.1 Graziela Gems will take all reasonable precautions to keep the details of your order and payment secure however if negligent Graziela Gems will not be liable for unauthorised access to information supplied by you.

9. IMAGES

9.1 Product images are for illustrative purposes only and may differ from the actual product.

THESE TERMS OF SALE AND THE SUPPLY OF THE GOODS WILL BE SUBJECT TO ILLINOIS STATE LAW AND THE STATE COURTS WILL HAVE JURISDICTION IN RESPECT OF ANY DISPUTE ARISING FROM THE CONTRACT.